An Applications Transition Analyst required to bridge the gap between project delivery and business-as-usual (BAU) support. You will be responsible for managing the seamless transition of applications into a steady-state environment while ensuring operational stability and effective knowledge transfer.
Key Responsibilities
* Transition Management: Plan and execute the handover of applications from development teams and third-party vendors into support.
* Operational Readiness: Ensure all support artefacts-such as runbooks, SOPs, architecture diagrams, and escalation matrices-are complete and validated.
* Stakeholder Liaison: Act as the primary link between business users, internal IT teams, and external vendors.
* Support Stabilisation: Monitor application stability and system integrations during the stabilisation phase, providing functional leadership to support teams.
* Governance: Facilitate progress tracking calls, conduct root cause analysis (RCA) for major incidents, and manage service level agreements (SLAs/XLAs).
Skills/Requirements
1. Understanding the technical nuances of application management, including transition to BAU, security, integration landscapes, and compliance.
2. A strong understanding of the applic...