The Housing Access Officer is responsible for managing a housing tenancy portfolio, delivering high-quality, visible, proactive and preventative tenancy services. This role involves ensuring tenants have access to support, resolving complex cases, and maintaining compliance with all aspects of statutory and regulatory obligations. This role has a specific remit regarding accessing properties to ensure statutory or necessary compliance and health and safety work is carried out.
The Housing Access Officer will work with specific groups of tenants, focussed on securing access to carry out critical repair or compliance work, in line with the Council’s statutory and regulatory obligations, contributing towards high levels of tenant satisfaction.
To manage tenancies, taking full ownership of all aspects of the tenant’s journey and ensuring all tenants have access to financial inclusion and support, so that they are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes
. To take the initiative in seeking to resolve complex cases working with internal teams and external agencies, drive successful outcomes that benefit tenants and ensure all statutory and regulatory obligations as a landlord are reflected in day-to-day duties.
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