Our client has an opportunity for a Secure Communications Service Manager to join them on a contract basis for 12 months with possible extension. Role: Secure Communications Service Manager Location: Stevenage - 4 days as a minimum on site per week Hourly Rate: £48.84 via Umbrella, inside Ir35 Clearance: DV Clearance required prior to starting What you'll be doing: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environment Ensuring service availability levels of the environment and services within the environment are achieved meeting the customer need Governance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliers Act as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalations Lead and manage software and hardware lifecycle management including upgrades and refreshes, capacity and performance management Governance of vulnerability manage...