Account Director, ITAB UK – ITAB Sweden
The Account Director (AD) manages the relationship between the business and our key customers, acting as the mini‑GM for that segment of ITAB.
Responsibilities
* Lead the Customer Team, including direct and indirect resources, and drive all customer‑facing activity for one or more of ITAB’s major clients.
* Develop and execute the customer strategy, aligning retailers’ objectives with ITAB solutions and exceeding client expectations.
* Represent the full range of ITAB solutions to drive and convert opportunity pipelines across the portfolio.
* Create and deliver on the Customer Strategy and sales budget, managing resource requirements through the P&L.
* Consistently review and report on customer performance using business finance, CRM and ERP systems; forecast future activity.
* Act as an ambassador for ITAB, providing leadership, coaching and engagement to improve team development and outcomes.
* Identify opportunities for cross‑selling products and services and model ROI for commercial proposals.
Key Competences / Skills
* Creation and execution of an Account Strategy.
* Leading and managing direct and indirect teams, overseeing resource allocation.
* Building long‑lasting relationships with internal and external stakeholders.
* Strategic account planning with senior management, ensuring alignment to customers.
* Sector insight, understanding key trends and consumer behaviours.
* Cross‑selling and opportunity identification.
* CRM system management and data analysis.
* Collaboration with business functions to meet account performance objectives.
* Knowledge of retail technology (hardware and software) to create solutions.
* Strong communication at all levels and a consultative approach.
* Customer‑focused, positive attitude, goal‑oriented, thriving in a fast‑paced environment.
Job Details
* Seniority level: Director
* Employment type: Full‑time
* Job function: Sales and Business Development
* Industry: Retail
* Location: United Kingdom (London)
* Salary: £80,000.00 – £100,000.00
#J-18808-Ljbffr