Shape Your future with Us
We are a growing, technology‑led consumer claims group operating across regulated and non‑regulated claims environments. Our businesses specialise in managing high‑volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes.
As a leading firm specialising in consumer rights and air travel disruption claims, our mission is to advocate for passengers and help them seek justice against airlines, ensuring fair treatment for all travellers.
Your Role
We are currently looking for a Litigation Paralegal – Flight Delay Claims (EC261/UK261) to join our dynamic team in Wolverhampton, a hub for legal excellence in consumer rights and air travel disruption claims.
Key Responsibilities
As a Litigation Paralegal – Flight Delay Claims (EC261/UK261), you will support our legal team by handling a high volume of small claims relating to flight delays, cancellations and denied boarding. Your responsibilities will include preparing cases for litigation, liaising effectively with clients, airlines, and courts, and ensuring all case procedures are managed efficiently and within deadlines.
Skills & Experience
* Minimum 1 year of experience in litigation or civil disputes, preferably within consumer or personal injury sectors
* Strong understanding of the Small Claims Track and CPR protocols
* Experience or knowledge of EC261/UK261 or air travel litigation (desirable but not essential)
* Exceptional attention to detail and excellent case management skills
* Outstanding written and verbal communication abilities
Benefits
* Competitive salary based on experience
* 20 days annual leave + bank holidays
* Hands‑on experience in a tech‑enabled, data‑driven operations team
* Exposure to automation, AI‑supported workflows, and modern systems
* Ongoing training and development
* Clear progression into senior operations roles
Equality, Diversity & Inclusion
We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.
* This job specification may be reviewed and updated periodically to reflect the evolving needs of the business.
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