Tenant Participation Officer
Permanent
Grade C - £35,412 to £44,075
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
About the Role
Birmingham City Council is seeking a passionate and proactive Tenant Participation Officer to join our Housing Department. This is an exciting opportunity to make a real difference in the lives of our tenants by empowering them to shape the services they receive and strengthen their communities.
You will play a key role in developing and delivering tenant engagement strategies, supporting tenant groups, and ensuring that residents have a meaningful voice in housing‑related decisions.
Key Responsibilities
* Develop and implement tenant participation initiatives across Birmingham’s housing estates.
* Support and facilitate tenant and resident groups, forums, and panels.
* Promote inclusive engagement, ensuring diverse voices are heard and represented.
* Work collaboratively with internal teams and external partners to improve service delivery.
* Monitor and evaluate participation activities, reporting on outcomes and impact.
* Organise and attend community events, consultations, and workshops.
About You
We’re looking for someone who is:
* Passionate about community engagement and tenant empowerment.
* Experienced in working with diverse communities and stakeholder groups.
* A confident communicator with excellent interpersonal and facilitation skills.
* Organised, self‑motivated, and able to manage multiple projects.
* Knowledgeable about housing services and local government structures (desirable).
Essential Requirements
* Experience in community development, tenant engagement, or a related field.
* Ability to travel across Birmingham for meetings and events.
* Commitment to equality, diversity, and inclusion.
What We Offer
* A supportive and inclusive working environment.
* Opportunities for professional development and training.
* Flexible working arrangements.
* Local government pension scheme.
* Generous annual leave entitlement.
Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.
Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact:Carla Bates, Resident Services and Partnership Senior Service Manager -resourcing@birmingham.gov.uk
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
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