2nd Line Support Engineer – Reigate - £30k - £33k excellent benefits Our client is a well-established organisation based in Reigate; due to continued growth and expansion they are looking to recruit a 2nd Line Support Engineer. Responsibilities include: * Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality facilities. * Assist the Network Manager in the successful operation of the site * Ability to effectively communicate (verbally and in writing) technical information * Manage and implement agreed work programmes/practices under the guidance of Senior Staff. * To be aware of responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data. * Set up and check hardware and software for normal operation. * Build and configure networked PCs, this could be a standalone setup or via image deployment. * Perform maintenance on user accounts, site servers, and cloud platforms. * Solid understanding of Active Directory, Azure AD, Microsoft 365 administration * Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs. * Follow standard practises to run network monitoring reports or utilities. * Update asset lists or equivalent records for hardware and software on site. * Follow processes and tasks described in sites disaster recovery and maintenance plans. * Follow instructions to test site backup and malware protection procedures. * Ensure all jobs are logged within the helpdesk and investigated as required. Skills Required: * Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred. * 2 – 3 years experience in an IT helpdesk or IT Support environment * Solid understanding of wired and wireless networks and devices * Ability to work independently and as part of a team under pressure * Experience in the education sector is desirable but not essential * Technical troubleshooting and problem management skills * Interpersonal skills sufficient to assist non-technical users of IT Hours – Monday – Friday - 08:00 -16:30 Keywords – line support, 2nd line, 2nd line support, IT Support, helpdesk support, 2nd line helpdesk support, tech support, technical support, hardware support, software support, IT helpdesk, Active Directory, AD, Azure AD, Microsoft 365, Office 365, user accounts, site servers, cloud platforms, networks, networking, IT networks, Specialist IT support, malware, malware protection, logs, network manager, helpdesk logging, PC’s, PC support, Microsoft, Cisco, Aruba, Apple, networked, network manager, Reigate