TheTalent Experience Operations Managerplays a pivotal role in leading a global team of Talent Experience Coordinators to deliver a consistent, compliant, and high-quality hiring experience across all regions. This position is responsible for overseeing coordination processes, ensuring regulatory compliance, and supporting executive-level hiring activities. The ideal candidate will bring over five years of recruitment coordination experience, a strong foundation in hiring compliance, and demonstrated leadership capabilities. This role also serves as a hands-on backup during peak periods and holidays, ensuring uninterrupted support for the team and stakeholders.
Primary Responsibilities and Duties
* Team Leadership & Development: Develop and execute strategic plans for the Talent Experience Coordination team, aligning with broader Talent Acquisition goals.
* Monitor team performance against strategic objectives and KPIs, adjusting priorities and resources as needed.
* Lead, coach, and develop a global team of Talent Experience Coordinators.
* Foster a collaborative and high-performance team culture.
* Manage workload distribution and ensure consistent service delivery across regions.
* Serve as a backup coordinator during peak periods, holidays, or team absences to ensure continuity of service.
Executive-Level Coordination
* Personally manage and oversee coordination and offer processes for VP-level and above roles globally, ensuring a high-touch and confidential experience.
* Partner closely with Talent Acquisition Partner and HR leaders to support senior-level hiring.
Compliance & Audit Management
* Serve as the primary point of contact for all compliance-related questions related to interviewing and onboarding.
* Ensure adherence to internal policies and external regulations for new hires, prior workers, and internal mobility.
Process Optimisation
* Own the intake and prioritisation of data-related requests, ensuring timely and accurate delivery of insights to stakeholders.
* Leverage data analytics to identify trends, inform decision-making, and continuously improve coordination processes.
* Identify and implement process improvements to enhance efficiency and candidate experience.
* Collaborate with Talent Acquisition Operations and PMO to align coordination practices with broader TA strategies.
Systems & Tools
* Preferred experience with Workday; familiarity with other ATS platforms is acceptable.
* Ensure data governance and integrity across systems, enabling reliable analytics and audit readiness.
* Maintain and enhance reporting infrastructure to support global coordination activities and compliance tracking.
* Partnership with TA Operations, prioritization of process improvements to systems and process.
Stakeholder Collaboration
* Partner with recruiters, hiring managers, HR, and other internal teams to support hiring needs.
* Act as a liaison between coordination and other TA functions to ensure smooth operations.
Required Skills and Experience
* Minimum 5+ years of recruitment coordination experience, preferably in a global or matrix environment.
* Previous leadership experience with a track record of team development and performance management.
* Strong understanding of hiring compliance, including audits, documentation, and regulatory requirements.
* Experience coordinating executive-level hiring processes.
* Excellent communication, organisational, prioritisation and problem-solving skills.
* Experience with Workday or other ATS platforms.
* Previous experience managing a global team
* Detail-oriented with a passion for operational excellence.
* Comfortable navigating ambiguity.
* Empathetic leader who values team engagement and development.
Core Skills
* Hiring, Onboarding, Workday, ATS
Other Skills
* Interviewing
Seniority: Leadership
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