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Property Services Advisor - 12-month secondment, Telford
Client: Nationwide Building Society
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks, from 08:00 – 15:30.
We offer hybrid working, supporting both office and home working, with at least two days per week or 40% of your working time based at our Swindon, Northampton, or Bournemouth offices. Further details will be provided if your application is successful.
Your responsibilities include answering phone calls, managing repairs, and ensuring actions are taken by our supply chain. You will work closely with the wider Property Services team to support colleagues across the estate and manage workflows to ensure timely progress.
You will need to understand alternative solutions and suppliers to provide the best support within the first six months.
Minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy with MS Office, including Excel
* Ability to multitask and manage workflows
* Resilience and a positive problem-solving attitude
Our customer-first behaviors are:
* Feel what customers feel: Empathize and understand customer needs
* Say it straight: Communicate honestly and clearly
* Push for better: Challenge the status quo and seek continuous improvement
* Get it done: Prioritize and deliver impactful outcomes
Show how these behaviors resonate with you in your application.
Nationwide is a mutual owned by its members, challenging the financial sector status quo by sharing profits and prioritizing customer needs. If you’re inspired by fairer finances and making an impact, you’ll fit in well with us.
We support growth and reward achievement. Join us to be valued, recognized, and inspired. Our purpose is to serve customers, communities, and society.
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.
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