Job Description
Location: Leatherhead(3 Daya s aweek)
Key Responsibilities
· Provide 3rd Line support across Windows, Linux, cloud, and security services.
· Manage and optimize Windows Server, Active Directory, and SQL Server as the core enterprise platforms.
· Administer and maintain Linux environments (Red Hat, Satellite) alongside Windows services.
· Support and enhance cloud services (AWS, Azure, or similar) across compute, networking, storage, IAM, and automation.
· Implement and manage security/SaaS platforms including Tenable, CyberArk, Imperva/Akamai WAF, Okta, CrowdStrike, Proofpoint, Safe Breach, Zscaler, and Splunk.
· Deliver infrastructure projects including upgrades, migrations, and new deployments.
· Proactively monitor systems, identify vulnerabilities, and implement preventative measures.
· Support business continuity and disaster recovery initiatives.
· Provide input into solution designs, change control processes, and operational standards.
· Collaborate with stakeholders to define requirements and deliver operational improvements.
· Maintain documentation, including technical procedures and stakeholder reporting.
· Mentor and support junior colleagues, sharing knowledge and best practices.
· Be available, when required, for out-of-hours upgrades, maintenance, and incident response.
Core Skills & Experience
· Proven track record in senior infrastructure or systems engineering.
· Strong experience with Windows Server, Active Directory, and SQL Server.
· Good hands-on experience with Linux (Red Hat, Satellite).
· Good knowledge of cloud platforms (AWS, Azure, or similar).
· Good Level of understanding and administration in security/SaaS solutions: Tenable, CyberArk, Imperva/Akamai WAF, Okta, CrowdStrike, Proofpoint, SafeBreach, Zscaler, Splunk.
· Strong knowledge of Fortinet security technologies (Firewalls, FortiManager, FortiAnalyzer).
· Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls).
· Hands-on experience with infrastructure monitoring platforms, particularly WhatsUp Gold.
· Scripting and automation skills (PowerShell, Bash, Python).
· Proven ability to troubleshoot and resolve complex issues in hybrid environments.
Desirable Skills
· Familiarity with VMware, Cisco, and Dell Servers.
· Experience working in regulated or change-controlled environments.
· Knowledge of high availability and disaster recovery solutions.
· Exposure to DevOps, CI/CD, and automation frameworks.
· Experience with Kubernetes and containerised environments.
Personal Attributes
· Passionate about technology, problem-solving, and innovation.
· Analytical thinker with excellent troubleshooting skills.
· Strong communication skills, able to work with technical and non-technical audiences.
· Highly motivated, detail-oriented, and able to deliver under pressure.
· Team-oriented, collaborative, and capable of mentoring colleagues.
Do
Ensuring customer centricity by providing apt cybersecurity
* Monitoring and safeguarding the log sources and security access
* Planning for disaster recovery in the event of any security breaches
* Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
* Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
* Conduct security assessments, risk analysis and root cause analysis of security incidents
* Handling incidents escalated by the L1 team in 24x7 rotational shifts
* Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
* Completing all tactical security operations tasks associated with this engagement.
* Analyses all the attacks and come up with remedial attack analysis
* Conduct detailed analysis of incidents and create reports and dashboards
Stakeholder coordination & audit assistance
* Liaise with stakeholders in relation to cyber security issues and provide future recommendations
* Maintain an information security risk register and assist with internal and external audits relating to information security
* Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
* Advice and guidance to employees on issues such as spam and unwanted or malicious emails
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Deliver
No.
Performance Parameter
Measure
1.
Customer centricity
Timely security breach solutioning to end users, Internal stakeholders & external customers experience
2.
Process Adherence
Adherence to SLA’s (90-95%), response time and resolution time TAT
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Mandatory Skills: Infrastructure Security Consulting.
Experience: 5-8 Years.