Operations Manager
Location: Welwyn Garden City (Hybrid – 3 days in office)
Salary: £45,000 – £50,000
Job Type: 12-month contract (Maternity Cover)
Operations Manager – About our client:
OA are recruiting for an experienced Operations Manager to drive operational excellence across the business. This is a pivotal role, supporting growth across multiple teams and working closely with senior management. You’ll play a key role in shaping processes, supporting staff development, and ensuring compliance across the organisation.
Operations Manager – What’s on offer:
• Hybrid working with 3 days in the Welwyn Garden City Head Office
• Opportunity to buy and earn additional leave
• Well-being programme
• Annual company weekend away
• Bonus scheme and true career progression
• A chance to join at a crucial time of growth and make a real impact
Operations Manager – Responsibilities:
Compliance, Legal & Terms
• Monitor internal policies in line with HMRC guidelines
• Manage Health & Safety across all offices
• Oversee GDPR, Modern Slavery Statement, and relevant licences
• Support RFI’s, tenders, and bid documents
• Contribute to risk management
• Line management responsibility for HR matters, onboarding, offboarding, and parental leave
Training & Onboarding
• Manage onboarding, training, and development plans for employees
• Maintain accurate training records and oversee apprenticeship administration
• Promote and manage internal and temporary workforce training schemes
Data & Analytics
• Ensure integrity of operational data and Tracker updates
• Produce quarterly ESG and DE&I reports
• Champion staff welfare, monitoring burnout, sickness, and holiday entitlement
Operations Systems & Technology
• Monitor IT security protocols and liaise with external IT support
• Drive continuous improvement in workflows and operational efficiency
• Attend industry events to stay up to date with best practices
Finance & Management
• Budget holder for centralised purchasing
• Explore job board partners for cost-effective solutions
• Line manage Operations Administrator
Operations Manager – What we’re looking for:
• Strong leadership and people management skills
• Strategic thinker and problem solver
• Organised, process-driven, and able to plan ahead
• Excellent communication skills and approachable
• Creative, proactive, and able to work under pressure
• Experience in a similar role with a hands-on approach to operations
If you are interested in this role,