Location: Aylesbury
Overview
Are you passionate about improving care services and ensuring quality for vulnerable residents? We’re looking for a proactive and detail-oriented Quality and Contracts Officer to join our Adults and Health Commissioning and Procurement team. This role is central to ensuring that commissioned care and support providers deliver high-quality, value-for-money services that meet the needs of Buckinghamshire’s communities.
You’ll work closely with providers, health and social care professionals, and regulatory bodies to monitor performance, drive improvements, and support effective contract management.
Our new Commissioning and Procurement Hub ensures collaboration with our clients to develop and execute a procurement strategy to achieve their defined success criteria. We bring together experiences and lessons learned to ensure the most effective approach. Our new Commissioning and Procurement Hub supports all stages of the commercial lifecycle, complementing client teams to maximise value.
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
About the role
As a Quality and Contracts Officer, you will:
1. Lead quality and contract management activities across a portfolio of care and support providers.
2. Conduct monitoring visits, analyse performance data, and identify areas of risk or underperformance.
3. Collaborate with providers and partners to support service improvement and ensure compliance with regulations and contractual expectations.
4. Engage with service users and carers to gather feedback and inform service development.
5. Support commercial practices, including streamlined financial arrangements and administration.
6. Contribute to the development of frameworks, processes, and guidance for effective contract and quality oversight.
7. Participate in internal quality assurance activities and wider service improvement projects.
This role requires strong relationship-building skills, analytical thinking, and a commitment to continuous improvement in care provision.
Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.
About you
You’ll bring:
8. Substantial experience in contract management, commissioning, or quality assurance within health or social care.
9. Strong knowledge of care systems, regulatory frameworks, and procurement legislation.
10. Excellent communication and negotiation skills, with the ability to lead challenging conversations.
11. Proven ability to analyse data, identify risks, and develop practical solutions.
12. Strong ICT skills, including Microsoft Office and specialist systems such as CMA, PAMMS, and Power BI.
13. A degree-level qualification or equivalent experience, and a relevant professional qualification (e.g. CIPS, Commissioning Academy, Prince2).
Please refer to the job summary attached for full details about this role.