Job Summary
Edgbaston Wellness Clinic is seeking a professional, friendly, and well-presented Receptionist to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming and positive experience. This role combines traditional reception duties with concierge-style service, including booking appointments, managing client enquiries, and processing payments. The ideal candidate will be proactive, highly organised, and able to deliver exceptional customer service in a busy and professional healthcare and wellness environment.
We are proud to promote diversity and inclusivity in our workforce. While reception roles often attract female applicants, we strongly encourage applications from male candidates and individuals of all backgrounds, experiences, and identities. We value a team that reflects the diversity of our clients and community.
Duties
* Greet and welcome clients in a warm, professional, and personalised manner.
* Manage the booking of appointments, classes, and treatments using the clinic's scheduling system.
* Handle payments securely and accurately, including card, cash, and online transactions.
* Provide concierge-style support, assisting clients with enquiries about clinic services, memberships, and wellness packages.
* Answer and direct phone calls and emails promptly, maintaining excellent etiquette at all times.
* Manage the reception area, ensuring it is clean, tidy, and presentable.
* Perform data entry tasks accurately, maintaining up-to-date client records.
* Assist with clerical duties such as filing, scanning, and managing correspondence.
* Support clinic staff with diary management, scheduling, and client communications.
* Utilise Microsoft Office, Google Workspace, and other clinic software systems for administrative tasks.
* Ensure confidentiality and professionalism in handling sensitive client information.
Skills
* Previous reception or front-of-house experience is essential, preferably in a healthcare, hospitality, or wellness setting.
* Strong interpersonal and communication skills, with the ability to build rapport and provide a personalised client experience.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications.
* Confident in using booking systems and handling client payments.
* Strong organisational and multitasking abilities, with excellent attention to detail.
* Knowledge of financial processes and systems (e.g. QuickBooks) is an advantage but not essential.
* Professional appearance and demeanour, reflecting the high standards of the clinic.
At Edgbaston Wellness Clinic, we are committed to building an inclusive and supportive workplace where different perspectives are valued. We particularly welcome applications from male candidates and individuals from diverse backgrounds who can bring fresh perspectives and contribute to our dynamic team.
Job Types: Part-time, Permanent
Pay: £15,262.50-£29,252.96 per year
Expected hours: 25 per week
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
Experience:
* receptionist: 2 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person