We are looking for an enthusiastic and proactive IT Helpdesk Analyst to join the dynamic team at the Goodwood Estate, supporting over 650 users across a truly unique and varied environment.
In this exciting and fast-paced role, youll be responsible for resolving support tickets related to hardware and software across the estateno two days are the same!
Key Responsibilities
Troubleshoot and resolve a wide range of IT hardware and software issues
Log all incidents, problems, and service requests accurately
Patch software vulnerabilities in a timely and secure manner
Take ownership of user issues and see them through to resolution
Manage IT onboarding and offboarding for new starters and leavers
Maintain accurate inventory of IT hardware and software
Create and update internal knowledge base articles, FAQs, and user manuals
Diagnose and resolve software and hardware faults efficiently
Escalate complex issues to the IT Engineering team as needed
Qualities You Will Possess
A genuine passion for technology and IT support
Positive, friendly, and proactive with a can-do attitude
High attention to detail and organisational skills
A strong sense of responsibility and the ability to work independently
A team player with excellent communication skills
Confidence in decision-making and problem resolution
A great sense of humour and fun-loving attitude
What You Need to Be Successful
A desire to learn and grow within an IT career
A confident and professional phone manner
Strong written and verbal communication skills
A structured and conscientious approach to customer service
Prior experience in a similar IT support role
Desirable Technical Skills
Microsoft 365 (including Entra, Intune, Exchange, SharePoint)
Windows 11 / Windows Server
Active Directory
Server Backup Solutions
Email Hygiene Solutions
Why Join Goodwood?
The Goodwood Estate is not your average workplace its a vibrant, exciting, and truly iconic location, home to world-famous motorsport and cultural events. Youll be part of a supportive, forward-thinking team where your contributions matter and your passion for IT can thrive.
Ready to take the next step in your IT career?
Apply now and help keep Goodwood connected.
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