We are recruiting for an IT Executive Support team within a leading Bank on contract based in Milton Keynes. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives in the bank, including the CEO, Chairman and Executive Committee, resolving all of the executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times. The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed. An eye for detail is necessary when dealing with all customers, as is a proactive, innovative & flexible mind-set. Capable of facilitating any technological requests with a keen interest and deep knowledge in the tech industry and one who adds real value both to the business as a trusted advisor and a prominent ambassador. Role Responsibilities Being a point of contact & providing responsive technical support: Comprehensive support of all executive related IT issues and problems Escalate problems where necessary to third parties both internal and external Respond to phone and face-to-face incidents reported to the team Capture all workload activity via Remedy toolset. Plan and implement approv...