Essential Skills:
* All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a global technical team (30+), and experience of working in an international business.
* Minimum of 5 years’ experience in a fast-paced end-user IT support environment.
* Hands-on experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritization, escalations, general user support, etc.
* Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential).
* Demonstrable experience of developing IT processes, workflows, and automation.
* Proven track record of stakeholder management.
* Effective project and time management skills.
#J-18808-Ljbffr