Job Title: Customer Care Coordinator Location: Glasgow, G33 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build careers. When you join us as a Customer Care Coordinator, you'll benefit from: Competitive salary 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Health Care Bonus Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager. The role will include: Delivering an excellent level of support to our homeowners Proactively communicating with our homeowners throughout their Persimmon journey Responding to incoming communications from homeowners in accordance with company guidelines Making outbound courtesy calls to ensure customers are satisfied Accurately recording telephone calls and emails Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion Liaising with other departments when specialist queries or advice is required General administration duties What we need from you? Excellent communication skills and a genuine desire to provide excellent customer care Motivated to achieve customer satisfaction targets Attention to detail when capturing and logging customer information The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills You must be IT literate, with a good working knowledge of Word, Excel and Outlook Knowledge of COINS is an advantage but not essential as training will be provided