Resident Liaison Officer
Staines
26-30K dependant on experience + car allowance or company car and fuel card
Full time, Mon - Fri.
8am - 5pm 1 hour lunch
We are seeking a Resident Liaison Officer (Customer Service Representative) who will play a key role in maintaining effective communication with residents in social housing properties across the Staines area during refurbishment projects. This role offers a mix of both on-site and office-based work, which may at a designated site office. This is an excellent opportunity for someone with good customer service experience to join a growing business within the social housing industry.
Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver's license and be comfortable with regular driving.
Key Responsibilities:
* Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
* Responding to residents' questions and concerns through email, phone, or in-person home visits.
* Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
* Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
* Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.
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