We are currently recruiting for a Hire Desk Controller to join our Specialist Vehicles team at our Birchwood office.
Reporting to the Customer Service Manager you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration.
This vacancy is a fixed term contract expected to last 6-12 months.
In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.
New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
• Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job).
• The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels.
• Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry.