Client Services Manager London Heathrow area £38,000 – £40,000 DOE Monday to Friday | 08:00 – 17:00 (1 hour unpaid break) Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships. This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership. The Role As Client Services Manager, you will be responsible for: * Managing and developing strong relationships with new and existing clients * Leading, coaching, and developing the Customer Liaison team * Ensuring all client queries are handled professionally and within agreed timescales * Producing client-facing service and sales reports for senior management * Analysing customer feedback, identifying trends, and implementing action plans * Identifying opportunities to improve service levels and increase engagement * Creating and implementing client service strategies that support revenue growth * Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly * Collaborating with internal departments to deliver a seamless client experience * Delivering client service presentations and workshops where re...