The role
This role includes working all Bank Holidays and University Closure Days that fall within the work pattern including exceptional UK Bank Holidays. Please note that hours and work pattern are not negotiable for these roles as they are required to cover specific slots on a service rota.
This campus-based role offers an exciting opportunity to join the Library Customer Services Team to provide accessible and inclusive front-line services to students and researchers across the University. Responsibilities include working on Information Desks across campus to support students to use both physical and digital resources for study and research. You will answer and refer on questions received via the library virtual chat service, working across teams to resolve customer issues. You will support students in using the study spaces on campus to ensure a positive customer experience. You may be required to cover shifts at the Veterinary Sciences Library at the Langford campus. The Customer Services Team also support other areas of Library Services activity through cross team working.
What will you be doing?
You will be supporting delivery of excellent customer service by helping students and academic staff to navigate print and online collections, use self-service book kiosks and return points and offering support by triaging basic IT (Information Technology) enquiries to enable students to flourish in a blended learning context. You will play a vital role in ensuring that all library users have a successful visit and get the best from the facilities provided. You will carry out roving within the libraries to support maintaining a pleasant study environment and to be available to help library users at the point of need. You will work with other teams to help promote library services and events across the year.
You will work as part of the team that provide answers to questions from library users via live chat and the library enquiries mailbox.
You should apply if
You have excellent communication and customer service skills and have experience of, and enjoy, working in a fast-paced, front facing service environment. You have a keen interest for using or are willing to learn about technology apps and tools to support student learning. You enjoy a role that requires teamwork and a flexible approach to service delivery. You are willing to learn new skills as the needs of the service change.