Overview
Claims Advisor
Tunbridge Wells | Hybrid | Full-time, Permanent
Salary: £24,890 plus up to 10% annual bonus
Hours: 37.5 hours, 5 days a week
Shifts: Monday to Sunday shifts between 07:15am – 10:45pm
Interviews: Running until 30 April 2026
Start Date: 18 May 2026
Important: Annual leave in first 4 weeks may affect eligibility
Responsibilities
* You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim.
* Using detailed scripts to gather information from the call and apply logic to assess the best course of action.
* Proactively maintaining knowledge of products and services and learning new information to solve customers’ queries.
* Pushing for better by using resources, tools and systems available to offer the best customer service.
* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of service.
* Working in a fast-paced environment, within a team that supports each other and sets the tone for what our customers can expect from the brand.
* Striving to ensure that each customer receives a top-class experience.
What We Are Looking For
* A calm, empathetic approach and a genuine passion for helping customers.
* Strong communication skills and the confidence to guide conversations clearly.
* The ability to assess information, ask the right questions and make sound decisions.
* Resilience and composure in a fast-paced contact centre environment.
* Commercial awareness and a drive to deliver great outcomes for both the customer and the business.
What You Will Get In Return
* 25 days annual leave
* 24/7 GP service
* Free breakdown membership
* Discount scheme on shopping, holidays and more
* Discounts on AA products
* Employee assistance programme
* Inclusivity awareness networks
* Worksave pension with up to 7% employer contribution
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