NEW VACANCY! (PK9162)
INTERNAL ACCOUNT MANAGER / SALES COORDINATOR
COMMUTABLE FROM CAMBRIDGESHIRE / SUFFOLK
SALARY Open
HOURS OF WORK: Monday to Friday - 8.30am till 5pm
Our client is a leading UK manufacturer of corrugated cardboard packaging, serving a wide range of markets throughout the UK with sustainable, high-quality products. They offer bespoke packaging solutions, including e-commerce and retail-ready packaging.
They are currently looking to recruit an Internal Account Manager / Sales Co-Ordinator who will be responsible for managing and developing relationships with existing customers to drive account growth. The successful candidate will have a proactive and organised approach to account management, combining strong commercial awareness with excellent customer service skills.
Key Responsibilities:
* Respond promptly and professionally to online and telephone enquiries
* Build and maintain strong, long-term relationships with key customers
* Retain and grow an assigned portfolio of accounts to ensure continued profitability
* Identify customers with growth potential & proactively drive additional sales opportunities
* Prepare, process, and follow up on sales quotations and customer orders
* Set up accurate product specifications to ensure orders are produced correctly
* Apply excellent attention to detail and organisational skills across all tasks
* Liaise closely with internal departments to ensure customer requirements are met in terms of specification, costings, and lead times
* Investigate and resolve order discrepancies or customer satisfaction issues collaboratively and efficiently
* Work closely with colleagues to encourage a positive, supportive, and high-performing team environment
* Provide support and cover for team members and other departments during periods of holiday or absence
Requirements:
* Strong communication skills, both written and verbal
* Excellent organisational skills and attention to detail
* Proactive and commercially aware approach
* Ability to manage multiple priorities and deadlines
* Strong relationship-building skills
* Team-oriented with a collaborative mindset
* Previous experience in account management, sales support, or customer service (packaging or manufacturing experience desirable but not essential)
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