Receptionist | Customer Service, Administration | Spire Clare Park Hospital | Permanent | Part-time 9 hours per week | Farnham
Spire Clare Park Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.
For over 35 years, Spire Clare Park Hospital has been providing surgery, medical care, out patients and diagnostic imaging services for adults, children and young people within Surrey and Hampshire. Recently rated ‘Good’ by the CQC, we offer a wide range of surgical specialities that include cosmetic surgery, bones & joints, eye surgery, general surgery and women’s health. Our on-site facilities include three operating theatres (two with laminar flow), two wards with 34 registered beds (used flexibly for inpatients and day care) and a three bedded enhanced recovery unit.
Duties and Responsibilities
1. Welcoming, registering, including the accurate collection of credit card details and patient information.
2. Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
3. Compliance with NHS forms and processes.
4. Processing in-patient/out-patient charges.
5. Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
6. Discharge of patients onto computer system ensuring accuracy of all information.
7. Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
8. Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for
9. A personable individual with the ability to work on own initiative as well as part of a team
10. Good basic PC skills, including Word, Excel and Outlook
11. Excellent customer service skills
12. High degree of accuracy in administration
13. Great communication skills at all levels
14. Experience in a customer service environment
15. Experience with information management systems
16. Switchboard experience desirable
17. MUST BE A DRIVER
Working Hours: 9 hours per week
Contract Type: Permanent
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
18. 35 days annual leave inclusive of bank holidays
19. Employer and employee contributory pension with flexible retirement options
20. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
21. Private medical insurance
22. Life assurance
23. Health Assessment
24. Employee Assistance Programme
25. Sharesave
26. Free DBS
27. Free Car park
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
28. Driving clinical excellence
29. Doing the right thing
30. Caring is our passion
31. Keeping it simple
32. Delivering on our promises
33. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”
For us, it's more than just treating patients; it's about looking after people.
Closing date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.