Our mission is to mobilise the healthcare workforce. And we are succeeding. Locate a Locum has created an end to end workforce management software solution for the healthcare industry. We currently work with some of the biggest names in Pharmacy including Boots and Well Pharmacy. As a Technical Project Delivery Manager, you will be responsible for project planning and execution, resource management, and stakeholder communication to deliver Locate a Locum’s software to large and medium-sized customers. You will represent Locate a Locum at all levels within the customer’s organisation, while also delivering onboarding across our entire customer base — from enterprise clients to small independent customers. In addition, you will lead and execute internal projects aligned with our strategic priorities, working cross-functionally to drive ongoing improvement across the business. Job Responsibilities: Develop and Implement Enterprise Software Implementation Strategy: Create and execute a strategic plan for implementing enterprise software solutions across key customers. Serve as the primary liaison between customers’ executive leadership, internal teams, and external vendors. Personally deliver implementation and onboarding projects : Plan and execute hands-on delivery of onboarding and implementation projects, ensuring a seamless and high-quality experience for all customers — from large enterprises to individual users. Ensure Exceptional Customer Experience: Oversee the customer journey throughout the implementation process, ensuring a positive experience during this critical transformation period. Address customer concerns proactively and maintain a high standard of service. Oversee Project Handover to Customer Success: Manage enterprise customers through the implementation lifecycle and transition to Customer Success, ensuring a smooth handover. Manage Customer-Specific Projects: Directly manage enterprise customer-specific projects, such as planning and delivering software integrations with third-party vendors. Ensure these projects align with the customer’s overall transformation goals. Resource and Risk Management: Ensure that project resources are allocated efficiently, staying within budget and timeline constraints. Monitor and mitigate risks to reduce the likelihood of customer churn, ensuring high-quality implementation. Lead the Implementation Team: Build, mentor, and manage a scalable and consistent implementation team. Develop and implement a service model that ensures high quality and positions the company as a trusted partner. Track and Meet KPIs: Monitor key performance indicators (KPIs) and ensure that the implementation process meets established targets. Collaborate with the Head of Customer Success to align on goals and performance metrics. Drive Customer Programmes: Design, implement, and manage customer programs that enhance engagement, satisfaction, and loyalty. This includes both external programmes such as custom project work and internal initiatives aimed at delivering an industry leading customer experience. Foster Cross-Departmental Collaboration: Work closely with internal teams, including sales, product, engineering, and customer success, to ensure alignment on customer goals, project timelines, and overall customer success strategies. Continuous Improvement: Identify opportunities for process improvements within the implementation and customer program management functions, leveraging customer feedback and data to enhance service delivery. Job Requirements: Experience in Customer-Focused Transformation Projects : Proven track record of working closely with enterprise customers on transformation initiatives, particularly involving software implementation and integration. Leadership in Software Project Management: Demonstrated experience in leading or managing software projects for enterprise customers, with a strong understanding of both technical and business aspects. Multi-Project Management Expertise : Ability to manage multiple complex projects simultaneously, ensuring on-time and on-budget delivery while maintaining high-quality standards. Exceptional Communication Skills: Strong written and verbal communication abilities, including the capacity to present complex concepts clearly and persuasively to various stakeholders, including executive leadership. Customer Success Orientation: A deep understanding of customer success principles and practices, with a focus on driving customer engagement, satisfaction, and retention. Strategic and Analytical Thinking: Ability to develop and execute strategic plans, coupled with strong analytical skills to assess and improve programme performance. Essential Experience: 3 Years experience delivering technical customer projects in a similar role Desirable Experience: B2B SAAS experience