Job Summary
This is an exciting time to join IT Operations. We are recruiting for a ServiceNow Developer to join our Application Services team. The primary objective of this role is to deploy, maintain, and improve the ServiceNow Service Management platform used by VIRTUS to support its external customers and internal staff. The role requires close collaboration with team members, stakeholders, and end users to provide application support, system development, delivery, testing, and documentation.
The applicant should have hands-on experience designing and developing solutions, writing and maintaining code, and managing the testing and deployment processes. The role reports to our UK-based VP IT and Improvement and involves working closely with colleagues in technical operations and other departments.
Duties and Responsibilities
* Configure ServiceNow using an Agile development methodology.
* Develop and maintain workflows and scripts across existing ServiceNow applications to automate and improve business processes.
* Support business processes including Incident, Change, Problem, Demand, and Project Management.
* Continuously improve the platform and collaborate with the Applications team to maximize ServiceNow's potential.
* Liaise with stakeholders to understand requirements, document them, and ensure solutions meet acceptance criteria.
* Manage system upgrades and user acceptance testing.
* Maintain thorough testing protocols for system changes.
* Perform other reasonable tasks as assigned by your line manager.
In line with VIRTUS' Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.
Additional Information
* This is a hybrid role with regular travel to data centers around London and occasional travel into central London.
* The position includes an on-call element requiring participation in an out-of-hours escalation rota.
VIRTUS is an equal opportunity employer committed to diversity and an inclusive work environment. We reserve the right to close the application process once sufficient applications are received.
Search Firm Notice
VIRTUS Data Centres does not accept unsolicited support from search firms. CVs/resumes submitted without an active, written agreement will become the property of VIRTUS. No fees will be paid for such submissions. Existing agency partnerships must adhere to their agreements.
Qualifications and Experience
* ServiceNow certified Administrator - essential.
* ServiceNow certified Implementor - highly desirable.
* Experience as a ServiceNow Developer, including system maintenance and new implementations.
* Experience with Business Rules, Client Scripts, Workflows, Form Design, and UI Actions.
* Experience with the CSM module and ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics, and Reporting.
* Knowledge of scripting languages such as JavaScript, Web Services, HTML, Angular.
* Strong understanding of ServiceNow platform administration.
* Proficiency with Microsoft Office Professional.
* Excellent communication skills, both written and verbal.
* Ability to interact effectively at all organizational levels.
* Ability to manage and prioritize tasks with minimal supervision.
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