Aftersales and Customer Care Administrator Location: Farnborough Hours: Tuesday - Saturday 08:30-17:30 Saturdays 08:30 – 15:30 Start date: ASAP Salary: £27,000 The Customer Service Team’s primary focus is to ensure customers are happy and the best possible service is delivered. This position is focused on after-sales care, following up with clients awaiting delivery or making changes to their orders. The role is varied and involves managing a busy inbox alongside live chat and phone calls. You must be able to remain calm and handle issues as they arise. The role requires a strong eye for detail, including inputting addresses, changing orders and sending emails. Duties include: Managing a busy inbox and phone system Forwarding calls where necessary Assisting customers with order queries Sending order confirmations if not received Building and maintaining strong customer relationships Attending regular team meetings Ongoing training and development Handling customer complaints and queries Maintaining strong relationships across teams Ensuring returns, refunds and resends are tracked and investigated Investigating fraudulent transactions and disputes Keeping all databases fully up to date Supporting the processing team (reprinting gift messages, arranging new decals, recreating shipments) Assisting customers with order amendments Liaising with delivery companies rega...