Job Description
Job Title: Senior Customer Success Manager
Reporting To: Head of Customer Success
Location: Bridgwater with Hybrid working
Salary: Competitive
Job Type: Full Time 37.5 hours a week
Our Purpose
Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it.
We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.
About The Job
We are looking for an experienced CSM to manage a portfolio of enterprise accounts on our domiciliary care side of the business, to ensure an amazing customer experience. Working with your accounts throughout their journey to drive long term satisfaction, accelerated net revenue retention and referrals. You will be responsible for owning the overall customer journey, and...