Join to apply for the Support Associate role at OneAdvanced
Continue with Google Continue with Google
3 days ago Be among the first 25 applicants
Join to apply for the Support Associate role at OneAdvanced
Direct message the job poster from OneAdvanced
Role Introduction
Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.
Role Introduction
Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.
What You Will Do
* As a Support Associate, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
* Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
* Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
What You Will Have
* Effective problem solving skills
* Well-developed oral and written communication skills
* Well organised, with the ability to work proactively in a team in a busy environment
* Experience with using Microsoft Windows and Microsoft office suite
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
* Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
* Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
* Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
* Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
* Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
* Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
* Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
* Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
* MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
* Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
* Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Information Technology, and Accounting/Auditing
* Industries
Software Development and IT Services and IT Consulting
Referrals increase your chances of interviewing at OneAdvanced by 2x
Sign in to set job alerts for “Customer Support Specialist” roles.
Continue with Google Continue with Google
Continue with Google Continue with Google
Remote Customer Service Specialist (Hull)
City Of Kingston Upon Hull, England, United Kingdom 2 days ago
Remote Customer Service Specialist (Part Time, Hull)
Kingston Upon Hull, England, United Kingdom 2 days ago
Remote Customer Service Specialist (Part Time, Hull)
City Of Kingston Upon Hull, England, United Kingdom 2 days ago
Remote Customer Service Specialist (Hull)
Kingston Upon Hull, England, United Kingdom 2 days ago
Kingston Upon Hull, England, United Kingdom 3 weeks ago
Kingston Upon Hull, England, United Kingdom 3 weeks ago
Anlaby, England, United Kingdom 3 days ago
Kingston Upon Hull, England, United Kingdom 8 hours ago
Kingston Upon Hull, England, United Kingdom 1 day ago
Kingston Upon Hull, England, United Kingdom 1 week ago
Brigg, England, United Kingdom 2 days ago
Barton-Upon-Humber, England, United Kingdom 4 hours ago
Kingston Upon Hull, England, United Kingdom 1 hour ago
Kingston upon Hull, England Metropolitan Area 1 hour ago
Leadership and Capabilities Administration Assistant - 31396
Beverley, England, United Kingdom 4 hours ago
Personal Assistant in Local Operations - 31505
Kingston Upon Hull, England, United Kingdom 4 hours ago
Leadership and Capabilities Administration Assistant - 31396
Kingston Upon Hull, England, United Kingdom 4 hours ago
Personal Assistant in Local Operations - 31505
Beverley, England, United Kingdom 4 hours ago
Case Administrator - Electronic Monitoring Team - Permanent (South West) (Ref: 8816)
Product Support Specialist, Robotic & Manuel
Kingston Upon Hull, England, United Kingdom 2 weeks ago
East Riding Of Yorkshire, England, United Kingdom 1 month ago
Grimsby, England, United Kingdom 4 days ago
Grimsby, England, United Kingdom 5 days ago
Barton-Upon-Humber, England, United Kingdom 5 days ago
Kingston Upon Hull, England, United Kingdom 4 hours ago
Kingston Upon Hull, England, United Kingdom 3 weeks ago
Barton-Upon-Humber, England, United Kingdom 1 week ago
Leadership and Capabilities Administration Assistant - 31396
Owston Ferry, England, United Kingdom 4 hours ago
Hessle, England, United Kingdom 3 weeks ago
Beverley, England, United Kingdom 4 hours ago
Personal Assistant in Local Operations - 31505
Owston Ferry, England, United Kingdom 4 hours ago
Grimsby, England, United Kingdom 2 weeks ago
Kingston Upon Hull, England, United Kingdom 3 months ago
Elvington, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr