Who are we?
Hotel Indigo Exeter is a boutique 4-star hotel featuring 104 stunning bedrooms with several distinctive food and beverage outlets, Becketts Rooftop Terrace, Colson’s Restaurant with private dining space, Retreat Spa and The Dugout Bar.
Role Responsibilities
* Responding to and converting sales enquiries for events and meetings in all areas of the hotel.
* Coordinate events, both public or private in the private dining room, Becketts Rooftop Bar, Colson’s Restaurant and The Dugout.
* Processing all detail for events and meetings using the hotel booking software and salesforce CRM.
* Create function/event sheets for private events, ensuring that all detail is correct and communicated to all departments.
* Develop client relationships along with all opportunities to generate repeat bookings and recommendations.
* Driving and encouraging enquiry conversion and an overall sales culture throughout the hotel.
* Recognise all opportunities to maximise all sales revenues and upsells.
* Engage in community activity to promote social and business events.
* Proactively promote the internal sales lead initiative within the hotel, restaurant, spa and bars to exceed targets.
* Manage the local corporate account base for bedrooms and events, ensuring that loyal relationships are maintained with the hotel.
* Liaise with the global brand directors at IHG to ensure that opportunities with business groups and the national corporate accounts are optimised for the hotel.
* Support preparation of Hotel Commercial Plan and Wish Want Walk
* Conduct telesales to capture conference and events business.
* Work with Focus Hotels to develop client collateral, newsletters and promotional information as required.
* Support completion of market intrusion reports.
* Effectively communicate within hotel, sales team, and senior management
This role is a direct report to the hotel General Manager, with support from the Focus Sales and Commercial teams.
Key Requirements
* You are a friendly, fun loving and hard-working hotelier with a zest for excellence!
* You have strong organisational skills.
* Preferred experience with IHG, Salesforce and OpenTable, however full training will be provided.
Benefits
* Competitive Salary
* Lots of travel perks with Intercontinental Hotel Group
* Full time employment
* Working hours: Full time, some weekends included to suit the needs of the business.
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