Please note that this opportunity has a start date of Monday 6 October 2025 so please only apply if you are available to start on this date. Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support. This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available. Benefits include 25 days holiday bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more Customer Service responsibilities will include: * Assist customers with varying and sometimes complex situations * Book routine or emergency repairs from diary management system * Handle initial customer complaints and forward to relevant person/department Customer Service skills and experience: * Great customer service skills and have the ability to actively listen, this does not necessarily have to be office-based experience * Calls can be complex and difficult so will need to be empathetic and resilient * Must have good computer literacy. You will be using multiple systems while talking to customers * The ability to connect and communicate with colleagues across the business If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful