Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role. Why them Founded in 2003, Factotum has over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK. Company benefits include: Competitive Salary: On offer is a salary of £23,900 (pro-rata for job share) per annum, plus an attendance bonus (pro-rata for job share) Holiday: 20 days annual leave plus bank holidays Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training. About the role: As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday – Friday, 8.30am – 5pm. Main duties and responsibilities: Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience. Gather essential information ...