Overall Job Function:-
To be part of a team that owns key support functions as follows:
* Hardware break fix support and management
* Printer configuration and ongoing management
* Software installation and ongoing management
Key Responsibilities:-
* Excellent communication skills
* Acting as a first point of contact via telephone, email or ticket to customer or internal related queries
* To liaise with customers in relation to support queries keeping customers informed
* Work to SLAs, personal KPIs and strategic objectives
* Creating/Updating KB articles
* Management of ServiceNow Ticketing system
* Keep training up to date
* Enjoy working as part of a team
Experience:-
* Excellent customer facing phone manner
* Great analytical skills and thinking
* Executing detailed administration instructions in a timely manner
* The ability to prioritise workload and work in an organised manner
* Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint
* Good working knowledge of O365, Windows server & Active Directory
* ServiceNow experience advantageous but not essential
* Work in a previous helpdesk role advantageous but not essential
* Must be self-motivated and able to be an effective team player
* Must have pride in delivering the best Service possible
To be considered for thi...