Your new company
Join a forward thinking social housing provider committed to delivering high quality, customer focused services across the community. You'll be part of a supportive organisation that values teamwork, respect, and a genuine commitment to improving customers' lives. Colleagues are encouraged to bring their full selves to work, contribute ideas, and work collaboratively to achieve positive outcomes for residents.
Your new role
As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Working closely with internal teams, local authorities and external agencies, you will:
Manage rent accounts across all tenure types and take appropriate action to recover arrears.
Provide advice on welfare benefits, money management and financial inclusion.
Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve queries and ensure accurate entitlements.
Prepare and present cases, including court applications, notices, and bundles when required.
Work proactively to identify vulnerabilities, make appropriate referrals, and support customers facing multiple tenancy issues.
Promote a rent‑first culture across the organisation.
Maintain accurate records and ensure all actions follow policies, procedures, and legislative requirements.This is a varied, fast paced role that makes a direct difference to customers and the wider organisation.
What you'll need to succeed You will bring:
Experience within social housing or a similar income focused role.
Strong knowledge of welfare benefits, debt advice and income maximisation.
Excellent communication, negotiation and influencing skills.
Confidence managing caseloads, working independently and making informed decisions.
Ability to analyse data and present information clearly.
A calm, resilient approach, especially when working under pressure.
Flexibility to work occasional evenings or vary your hours when required.
A full driving licence and access to your own vehicle for business use.
What you'll get in return
£31,000 - £33,000 annual salary
Hybrid working
Flexible working arrangements
33 days annual leave, with increases available
Supportive team culture and opportunities for learning and development
The chance to make a meaningful difference in the community
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)