The Cotswold Lodge Hotel is a busy 4* Independently owned property, based in Oxford City Centre. We are looking for an experienced reception manager to lead our team.
Salary Negotiable
Main responsibilities:
* To supervise the professional greeting of clients and visitors, to the highest standards on check-ins and check-outs.
* To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
* Recruitment, induction and training of receptionists and meeting room co-ordinators.
* Appraisals and performance management of staff, including monthly meetings.
* Leading, monitoring, motivating and inspiring the team; providing guidance and support.
* Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
* On-going development of skills and knowledge for the FOH team.
* Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
* Manage the implementation for any change or upgrade in software systems
* Liaise with other departments.
* Banking procedures.
Salary Negotiable
The position is full time, with shifts normally covering a mixture of 7am-3pm, 10am-6pm and 3pm-11pm and will include weekends and bank holidays.
Cover duty manager duties when required.
28 Days paid annual leave and meals on duty provided.
Required:
Excellent level of written and spoken English is essential.
Available Immediately.
If you would like to apply for this position, please attach your CV.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Discounted or free food
* On-site parking
Education:
* A-Level or equivalent (preferred)
Work Location: In person