1. You will join an onsite team providing 24x7 support with a mixture of onsite rota and oncall
2. Candidate will have previous datacentre Experience in large scale datacentres
3. Long line cabling experience (up to 50 meters) is essential for this role to support multiple rack deployments with cabling expected to be at a world class standard
4. Responsible for effective delivery of technical support, rack installations and project work
5. The break fix activities technicians are responsible for include, but not limited to, CPU/memory/Motherboard/HDD replacements, cable replacements, network issue diagnosis and problem diagnosis
6. Work on problem escalations with relevant teams to resolution
7. Assist with decommissions and destruction events
8. Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives
9. Technician will perform activities in accordance with internal polices and service level agreements
10. Involvement in multiple projects across numerous lines of business
Responsibilities
11. Installation and Configuration: Plan for new rack deliveries in cooperation with 3rd party team Install and configure servers racks, switches, and other hardware. Rack installations performed under strict SLA’s to ensure swift handover to the business
12. Involvement with the design & commissioning of new whitespaces
13. Long-Line Cabling: Install, maintain, and troubleshoot long-line cabling for new rack installs to a high standard, ensuring clean, organized, and efficient cable management. Ensure that all cabling follows strict OCI standards Perform cable testing to help troubleshoot connectivity issues
14. System Maintenance: Break/fix activities on all server hardware including CPU, System Boards, HDDs. Conduct routine hardware and software checks to ensure optimal operation of systems and equipment. Monitor and respond to the issue ticketing system, addressing issues as they arise and according to SLA’s and business requirements.
15. Project Work Assist with and/or own the planning and delivery of Ad-Hoc projects when required Work with inventory teams to ensure materials available for project work when required
16. Troubleshooting and Repairs: Diagnose and resolve hardware and network issues. Perform preventative maintenance when required according to project-based tickets
17. Monitoring Monitor the ticketing queue and ensure prioritisation according to severity and corresponding SLA’s Keep open tickets updated and work with relevant stakeholders to ensure effective workflow
18. Collaboration and Support Work with other teams (network engineers, system administrators, to troubleshoot and resolve issues. Provide support to on-site teams or remote personnel when required.
19. Site Cover A rota system for onsite coverage 16 x 7 (subject to change) On Call cover required to respond to high severity calls outside of these hours UK Passport required for access to certain area’s
20. Travel Some travel will be involved
Career Level - IC3