Hays are proud to be partnering with a leading organisation within the professional services sector, who are experiencing sustained growth and are now expanding their finance team. As a result, we are seeking a highly experienced and proactive Credit Controller who possesses a stable career history (preferably within a Professional Services background) to join their high-performing division.This role offers an excellent platform to develop your career within a respected firm, with flexibility, autonomy, and clear progression opportunities.Your New RoleIn this highly engaging and impactful position, you will take ownership of a designated portfolio, ensuring effective credit management and strong stakeholder engagement. Key responsibilities include:
1. Assessing and reviewing aged debt against established KPIs, using data insights to guide your approach
2. Taking proactive ownership of overdue accounts and keeping Partners and Managers informed of progress
3. Ensuring accurate and timely maintenance of client records within Workday, documenting allmunications and actions
4. Managing the allocation of cash receipts, resolving any discrepancies to minimise unallocated payments
5. Handlingplex queries and disputes, escalating matters when required to ensure swift resolution
6. Applying the organisation’s debt provisioning framework consistently across your portfolio
7. Coordinating thepletion of daily, weekly, and monthly reporting to provide visibility of ledger status
8. Working closely with stakeholders through scheduled in‑person meetings to review outstanding balances and agree next steps
9. Identifying higher‑risk or problematic balances that require escalation and collaborating with the Credit Control Manager as appropriate
10. Maintaining robust credit control processes and promoting consistency across all accounts
11. Administering the smooth transition of cases requiring legal action, ensuring all documentation and processes are followed
12. Managing adjustments to the debtors ledger and ensuring any overpayments or payments on account are correctly handled, allocated, or refunded
What You’ll Need to Succeed
We’re looking for an individual who demonstrates professionalism, initiative, and confidence in managingplex stakeholder relationships. You will ideally bring:
13. Experience within the professional services sector (Workday experience highly advantageous)
14. Strong working knowledge of Excel
15. Excellent written and verbalmunication skills, with the ability to present confidently to senior stakeholders
16. Strong interpersonal skills, with the ability to positively influence colleagues and manage performance concerns professionally
17. Amitment to delivering exceptional service to both internal and external clients
What You’ll Get in Return
18. Attractive performance-based bonus scheme
19. Manchester City Centre location
20. Hybrid working with flexible hours (1-2 day per week in the office)Monday to Friday per week (flexibility on start considered)
21. The opportunity to join a growing team within a respected professional services firm
22. Contemporary offices
23. 25 days holidays