At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.
We're hiring a Service Dispatcher!
Pay: $20/hr+ range
Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you!
You also enjoyexcellent benefits, including:
* Insurance Options
* PTO + (9) Paid Holidays
* Family-Owned & Operated
* Work-Life Balance
* Weekly Breakfast Meetings
* Fun Team Events
* Ongoing Support & Development
ABOUT THIS JOB
As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.
Dispatching & Scheduling
* Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
* Monitor job progress in real time, adjusting schedules for emergencies or delays.
* Optimize routes to reduce travel time and maximize billable hours.
* Communicate schedule changes to technicians promptly.
Customer Service & Phone Support
* Answer incoming calls as needed, providing courteous and professional service.
* Schedule appointments, gather job details, and confirm customer information.
* Handle customer inquiries, concerns, and follow-up calls.
* Enter customer data and job notes accurately into the CRM system.
Administrative Duties
* Track technician availability
* Ensure work orders are complete and properly documented.
* Assist in preparing daily and weekly technician performance reports.
* Coordinate with warehouse or purchasing for parts and materials as needed
Skills & Qualifications
* Strong multitasking and organizational skills.
* Excellent verbal communication and active listening.
* Proficiency with CSM system
* Knowledge of basic electrical and HVAC terminology.
* Ability to handle high call volume while maintaining accuracy
Performance Metrics
* Average dispatch-to-arrival time.
* Technician productivity and utilization rate.
* Customer satisfaction scores (post-service surveys).
* First-call resolution rate for phone inquiries.
* High School Diploma/GED is required, some college preferred.
* Experience working with a skilled trades and/or home services related company preferred but not required.
* Excellent organizational skills, self-starter and reliable.
* High level of accuracy and attention to detail.
* Exceptional verbal and written communication skills.
* Courteous, professional manner, and strong customer service skills.
* Strong computer literacy and typing skills.
* Excellent multitasking and follow-up skills.
* Able to work both independently and as part of a team.
#J-18808-Ljbffr