About the Boroughs
We provide shared services for two high‑performing London Boroughs: Sutton and Kingston. Joining us gives you the opportunity to work across both councils, benefiting from shared expertise and resources.
About the Role And Our Ideal Candidate
Working within the Shared Finance Service Accounts Receivable Team to maximise the daily income collection and enforcement process to both Councils through effective, responsive processing activity.
* Deliver core service activities under the close supervision of a more senior member of staff.
* Manage the resolution of complex customer complaints/issues within area of expertise, escalating where appropriate.
* Maintain regular communication with other internal or external service providers to ensure efficient and coordinated service delivery.
* Create and populate basic databases to hold and manage information and service information to support senior officers in managing the service.
Benefits
Employees have access to a wide range of benefits to enable staff to achieve a work‑life balance, some of which include:
* A generous annual leave entitlement of 26‑32 days plus bank holidays (pro‑rata if part‑time working hours apply) depending on service and grade
* Enhanced Maternity, paternity, shared parental, adoption and dependents leave
* Two volunteering days per year
* Flexible Working – Smarter Working Scheme (dependent on the role)
* Adjustable and agile working arrangements using Google Chromebooks
* Learning and development portal offering a range of courses
* Discounts on a range of local shops, restaurants, gyms and leisure centres
* Interest‑free season ticket loans
* Local Government Pension Scheme
* Bicycle loan facilities and cycle‑to‑work scheme
* Electric vehicle leasing schemeConfidential health & wellbeing and counselling support
EEO and Inclusion Statement
We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve and instils a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under‑represented groups. We are also disability‑confident and guarantee an interview for all disabled applicants who meet the minimum essential criteria. As an accredited London Living Wage Employer, all employees are guaranteed the London Living Wage regardless of contract type. The UK has a points‑based immigration system affecting EU and Non‑EU workers; sponsorship availability varies and is evaluated on a case‑by‑case basis.
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