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Client services manager

Newcastle Upon Tyne (Tyne and Wear)
Permanent
Blair West Limited
Client services manager
Posted: 2h ago
Offer description

Blair West are supporting a leading global software technology consultancy with offices in Newcastle, Canada, and Eastern Europe, to find a Client Services Manager. This is a senior-level role within the business, responsible for managing key customer accounts, with a focus on retention, innovation, and commercial growth. As the company continues to expand internationally, this role has been created to enhance client partnerships and deliver strategic value across a range of enterprise clients. The opportunity: * Take ownership of a defined portfolio of enterprise client accounts and drive long-term strategic relationships. * Act as the key point of contact for clients, ensuring satisfaction, issue resolution and ongoing engagement. * Define and deliver tailored account strategies that maximise revenue opportunities through upsell and cross-sell. * Monitor service delivery and performance, ensuring solutions are meeting expectations and identifying areas for innovation or improvement. * Collaborate with internal stakeholders across delivery, sales and finance to support commercial forecasting and account development. * Provide insight-driven reporting and analysis to inform client strategy and demonstrate value. * Represent the business during in-person client engagements across the UK, Central Europe and North America. * Support proposal creation and commercial pitching to senior client stakeholders. ...

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