Welcome to The Lakes by Yoo – A World Apart Set within 850 acres of breathtaking woodland, meadows, and tranquil lakes in the Cotswold Water Park, The Lakes by Yoo is an exclusive private estate like no other. For over 15 years, we've crafted extraordinary lakefront and woodland second homes, blending architectural excellence with luxury living. Our estate features luxury amenity offerings which includes the award-winning Orchard Spa, a lakeside restaurant and bar, tennis courts, a private gym, and outdoor adventure experiences such as kayaking, bushcraft, and zip-lining. The Lakes Bar & Kitchen, is open to our residents, guests and local Cotswold community. It truly embraces the YOO vision of bringing a community together, with its relaxed yet delicious dining, nature-inspired rustic interior design and stunning lake views. As a member of the team at The Lakes Bar & Kitchen, you will be the face of the restaurant, responsible for delivering exceptional service to all guests. You will ensure that guests feel welcomed and are served in a timely, courteous, and professional manner. This role requires a passion for hospitality, attention to detail, and the ability to thrive in a fast-paced environment while maintaining high service standards. Responsibilities to include but not limited to: · Greet and seat guests warmly, ensuring a positive and welcoming atmosphere. · Take food and drink orders from guests and relay them to the kitchen or bar promptly. · Serve food and beverages to guests, ensuring all items are delivered as ordered and in a timely manner. · Be attentive to guest needs throughout their dining experience · Maintain effective communication with the kitchen and bar staff to ensure smooth service flow. · Assist in the coordination of table settings, clearing, and resetting tables for the next service. · Handle any guest concerns or complaints with professionalism, escalating issues to the Head Supervisor when necessary. · Set up the dining area before service, ensuring tables, chairs, and décor are arranged appropriately. · Ensure cutlery, glasses, and dishes are polished, clean, and ready for use. · Assist with the daily cleaning and upkeep of the restaurant, ensuring hygiene and safety standards are met. · Process guest payments accurately using the point-of-sale (POS) system. · Work collaboratively with other waiting staff, bartenders, and kitchen team to ensure smooth service. · Participate in staff briefings and meetings, staying informed of any special events, menu changes, or guest preferences. What we’re looking for: · Previous experience as waiting staff or in a similar customer-facing role is preferred but not essential. · Strong communication and interpersonal skills, with a focus on customer service. · Ability to work in a fast-paced environment while maintaining a calm and friendly demeanour. · Good organisational skills and attention to detail. · Basic knowledge of food and beverage service, including handling dietary requirements. · Flexibility to work shifts, including evenings, weekends, and holidays. · A genuine passion for hospitality and providing outstanding guest experiences. · Friendly, approachable, and confident in interacting with guests. · Proactive and able to anticipate guest needs. · Professional appearance and a commitment to maintaining a high standard of service. Benefits: Discounted or free food Employee discount On-site parking Shift: 8 hour shift Day shift Night shift