Company Overview
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.
Main Purpose of Role
The role of a Returns Administrator is to deal with incoming customer enquiries, arrange collections of stock from customers and liaise with the sales force & other internal departments as appropriate. We are looking for a qualified person to join our Returns Administration team and help us achieve our goals. You will serve as a point of contact for customers with queries about stock collections.
Key Accountabilities
* To co-ordinate and communicate with other departments within GDHV to ensure that customer requirements are met within the required timescales.
* Process collections from customers within agreed timescales meeting customer requirements.
* To follow up on failed collections and maintain appropriate spreadsheets within the department to ensure necessary action is taken to predetermined timescales.
* To respond to customer enquiries in a professional and efficient manner by phone and email as appropriate and to identify and resolve all customer issues, delivering outstanding customer service.
* To assist the Department in developing cross team co-operation and liaison with all departments.
* To undertake any ad hoc tasks that may be necessary as specified by the Returns Team Lead deliver exceptional customer service.
Essential Criteria
Skills, Knowledge and Experience
* Microsoft Office
* SAP
Desirable Criteria
* Previous experience in similar position, data entry, answering incoming telephone calls.
* High organisational skills and ability to manage a number of projects at the same time.
* Ability to prioritise own workload.
* Competent IT skills.
* An administrative background.
* Must be detail oriented.
Travel
You will be required to travel to customers on occasions.
Glen Dimplex Values
* Think Customer
* Care About People
* Value Innovation
* Keep It Simple
Acknowledgement
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
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