Job Introduction
Job Title: Soft Services Manager
Location: London
Salary: Up to £50,000 per annum plus 10% bonus
Purpose of the Role
To lead and manageSodexo’s soft services team at one of our corporate sites in London, ensuringhigh-quality delivery across cleaning, logistics, and reprographics. The roledrives operational excellence, team performance, customer satisfaction, and compliancewith Sodexo standards and legislative requirements.
Key Responsibilities
* Oversee delivery of all soft services in line with contractual, financial, and performance targets.
* Lead, motivate, and develop the team to achieve high standards and engagement.
* Maintain strong client relationships and ensure high levels of customer satisfaction.
* Manage budgets, cost control, procurement, and stock management effectively.
* Ensure compliance with Health & Safety, environmental, and quality standards.
* Drive continuous improvement and identify opportunities to enhance service delivery.
* Recruit, induct, and train staff to ensure competency and service excellence.
* Ensure equipment, materials, and work areas are maintained to required standards.
Key Deliverables
* High customer satisfaction and service quality.
* Engaged, well-trained, and high-performing team.
* Delivery within budget and achievement of financial targets.
Role Challenges
* Managing diverse teams and multiple service lines.
* Meeting high client expectations on a prestigious site.
* Balancing operational demands with financial and compliance targets.
Person Specification
Essential:
* Proven experience managing soft services (cleaning, logistics, or reprographics).
* Strong leadership, communication, and organisational skills.
* Demonstrated success meeting financial, quality, and customer KPIs.
* Sound knowledge of Health & Safety and compliance standards.
* IT literate with experience in management and reporting systems.
Desirable:
* Experience in a corporate or blue-chip environment.
* Recognised management or FM qualification.
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chanceto be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefitsfor our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies