Job Description
This is a unique opportunity to join a leading UK Housing provider
Repairs Senior Operations Manager - to £81,400 - London
This is a Permanent, Full-Time vacancy
Your new role
To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa £4m. Embedding a customer focused culture, focussing on contract management and operational performance, cost control and value for money. Leading the strategy, identifying opportunities for integration, growth and improvement. re you a strategic thinker with a passion for driving commercial success? Do you have experience in repairs and maintenance and financial oversight? If so, we’d love to hear from you!
As our Senior Operations Manager (London), you’ll play a key role in ensuring the efficiency and profitability of our repair and maintenance operations. You’ll lead and be accountable for the delivery of high-quality property Response Repairs Service, complaint handling across London all while working with a fantastic team that’s dedicated to delivering top-quality services.
Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused.
Using your experience to deliver proactive and forward-thinking approach, you’ll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other resident panels. Remember, we don’t want to do things the way they’ve always been done, we want to do things even better! You’ll work closely with the Head of Service, Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the response repairs work stream.
You'll be working from our London’s office or main offices a minimum of three days to per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices or at home but always as operational delivery requires, so a flexible approach is also required.
You have /can:
Demonstrable experience/ role model of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams. • Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena. • H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. • Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent). • Demonstrable significant management level experience with budgetary responsibilities and management.. • Good commercial awareness and ability to utilise system data to support effective decision making. • IT Literate with experience of repair management systems, the application of job management and diary planning for a significant size workforce