Salary: £55,000 - 65,000 per year Requirements: HNC or higher in Information, Technology, Electronics, Controls Systems, or Electrical Engineering preferred Proven experience in a support or maintenance coordinator or management role Strong technical aptitude in systems maintenance, electrical engineering, IT support, or related fields Excellent organizational and time management skills Proficiency in using support ticketing systems and project management tools Exceptional communication skills Good data analysis skills beneficial Strong attention to detail with a customer-focused attitude Responsibilities: Act as the primary point of contact for support requests Triaging incoming issues, prioritizing based on urgency and impact Assigning tasks to the appropriate teams Attending client and supplier meetings as the companys support representative Monitoring support ticket systems and ensuring timely resolution of issues in accordance with SLAs Scheduling and overseeing contracted system maintenance activities Investigating and resolving recurring issues by collaborating with cross-functional teams Analyzing trends in support requests to identify opportunities for system or process improvements Developing and maintaining detailed documentation for support processes, system configuration, and maintenance schedules Generating regular reports on support metrics, system performance, and maintenance activities Providing insights and recommendations based on data analysis Communicating effectively with technical and non-technical teams to provide updates and gather feedback Technologies: Hardware Support More: We are an expanding Engineering company seeking a Systems / Software Support Manager to lead our Support function for class-leading software systems in the Energy sector. In this role, you will be integral to ensuring the seamless operation, support, and upkeep of our software and hardware systems. We offer a good benefits package and opportunities for personal development, making this an exciting opportunity to grow with us as our customer base expands. last updated 5 week of 2026