About The Role
M.A.C is looking for a Full Time Retail Artist to join its team at Heathrow Airport.
The M·A·C Artist represents the image, products and culture of the company to the customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.
Responsibilities:
1.Customer Service & Sales
•Provide welcoming, personal, professional service to all customers at all times
•Ask questions, investigate preferences, listen to customers, make the experience interactive
•Suggest groups of appropriate products and/or colours to meet and exceed customers’ needs
•Assist customers with product/services selection and information
•Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the customer desires. Sample products as applicable.
•Obtain customer data for M·A·C Addict book or other client list as required
•On closing the sale, thank the customer, invite the customer to a future visit and process the transaction through the POS system.
•Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives
•Practice current good counter practices
•Actively participate in store theme days and events and new product launches
2.Maintaining Work Environment
•Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business
•Maintain a clean and organised work area.
•Maintain tester units in proper schematic order.
•Clean or replace any broken or damaged products
•Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
•Inform management of any Health and Safety issues which might lead to accidents
3.Assist in Inventory Management
•Assist in stocking of all counter supplies and inventory on a daily basis as required
•Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day
About You
You will be educated to the minimum of high school level, with excellent communication and organisational skills. Previous cosmetic experience is preferred as well as excellent customer service. You must be completely reliable and have a professional attitude with the ability to handle change in a flexible and positive way.