Overview
L’Oréal Luxe is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Responsibilities
* Deliver a World Class Customer Experience: coach and give feedback to ensure the team delivers exceptional customer service across all brands and touchpoints.
* Brand Excellence: act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: demonstrate products, convey brand history, and offer tailored knowledge and techniques to meet customer needs across categories and beauty tech offerings.
* Foster Omni Experiences: inform customers about in-store events, promotions, and brand activations, and represent L’Oréal Luxe on internal and external platforms in line with guidelines.
* Drive Retail Performance: assist the Store Manager to execute retail plans to meet and exceed targets and KPIs, identifying risks and opportunities for sustainable growth.
* Events and Growth: contribute to developing and implementing a dynamic calendar of events that drives excitement and growth for the store portfolio.
* New Business and Innovation: generate ideas and strategies to drive new business, leveraging product launches and brand anniversaries for impact.
* Client Loyalty: build and support a loyal VIP customer base and foster long-term relationships.
People Management and Development
* Talent Acquisition: support the Store Manager in talent attraction and recruitment.
* Onboarding and Training: support onboarding to promote teamwork and collaboration.
* Performance Monitoring and Feedback: provide coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
Operational Excellence
* Maintaining Counter Standards: ensure Brand VM guidelines are implemented and uphold a Luxury retail environment; maintain hygiene and a clean, organized counter.
* Teamwork and Training: participate in team efforts and complete required training for up-to-date product knowledge and brand expertise.
* Administrative Responsibilities: complete daily/weekly administrative tasks using designated platforms (Tamigo/One Retail).
* Stock & Operations: assist in maintaining stock levels for top-performing SKUs, testers, and PLV management.
Deliverables/Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged high-performance team
* Development of the team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Business Manager
* Education/Training
* Store/Department Manager
* BA Experience
Benefits and Rewards
* Competitive Compensation: Competitive salary with a rewarding commission scheme.
* Exclusive Product Perks: Access to products from over 35 L’Oréal brands at staff shop.
* Generous Time Off: 30 days of holiday (including bank holidays).
* Health and Wellness: Discounted dental insurance and resources for mental health and financial well-being.
* Referral Bonus Program: Bonuses for referring talented individuals.
* Sustainability Initiatives: Involvement in L’Oréal for the Future initiatives.
At L’Oréal, we are committed to being an inclusive employer and welcome difference in backgrounds and perspectives.
EEO and Inclusion
We are an inclusive employer and we hire based on merit regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.
#J-18808-Ljbffr