1. Hybrid Working Options
2. Extensive Benefits Package
About Our Client
Our client are a well established business on the outskirts of Maidstone. They are looking to grow their customer service team further due to growth within the business.
Job Description
3. Manage and resolve customer enquiries efficiently and professionally.
4. Collaborate with internal teams to ensure timely issue resolution.
5. Update and maintain accurate customer records within the system.
6. Identify opportunities to improve customer satisfaction and escalate feedback appropriately.
7. Provide customers with product and service information clearly and concisely.
8. Support the team in achieving service level agreements and performance targets.
9. Handle complaints with empathy and deliver effective solutions.
10. Assist with administrative tasks related to customer accounts.
The Successful Applicant
A successful Customer Service advisor should have:
11. Strong communication and problem-solving skills.
12. Previous customer service advisor.
13. Proficiency in using computer systems and customer service software.
14. A proactive approach to handling customer issues and queries.
15. The ability to work effectively in a team and independently.
What's on Offer
16. Hybrid working arrangements for flexibility and work-life balance.
17. Opportunities for professional development and growth.
18. A supportive and collaborative work culture.
19. Discounted Gym Membership
20. Buy and Sell Holiday