Key Responsibilities:
* Lead HR service delivery for your area (Development & Finance or Central Services), managing a team of HR professionals of varying levels of seniority to deliver high-quality and responsive support to managers and colleagues.
* Play a key role in shaping people‑centred approaches, systems and processes that enable great performance and organisational effectiveness.
* Work collaboratively with HR Business Partners, directors and operational leads to drive HR excellence and deliver against strategic People Plans.
* Champion best practice in employee experience, compliance, and continuous improvement.
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Why Join Bromford Flagship LiveWest
This role is being offered on a full time, permanent basis working 37 hours per week. Hybrid working is available for this role working 2 - 3 days per week in the office, dependent on business need.
We are open to applications from talented professionals based across our operating areas in the Southwest, West, Midlands or East Anglia - reflecting our geographically diverse organisation and flexible ways of working.
About The Candidate
To be successful in your application for the role of HR Services Lead, you will have the following role specific skills and experience:
* Strong HR service delivery experience, ideally within a complex, multi‑site organisation.
* Excellent stakeholder management and communication skills.
* A proactive, solutions‑focused approach.
* Experience of developing and leading a diverse team of HR professionals.
* CIPD qualification (or equivalent) and a solid grounding in HR operations and policy.
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
Our Reward and Benefits
Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
* Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
* Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
* Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
* Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
* Family Support: Policies designed to help you balance work and family life, including a new child payment.
* Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
* Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
* Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
We are Bromford Flagship LiveWest, a place-based affordable housing provider operating across the Southwest, West, Midlands and East of England. We serve more than 300,000 customers and manage over 120,000 homes, making us one of the UK’s largest and most ambitious providers of affordable homes. Our purpose is about more than housing - it’s about enabling people and communities to thrive.
We are proud of our people and the difference they make every day. With around 5,500 colleagues working across diverse locations, we support our customers through great services, innovative thinking and a commitment to place-based working.
What We Do
* deliver and maintain social and affordable housing;
* design and build thousands of new homes each year;
* invest in neighbourhoods, wellbeing and community outcomes;
* work collaboratively with partners to create places where people can truly thrive.
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