AI and Automation Workflow Architect at OneAdvanced
Join OneAdvanced to design, build, and embed AI‑powered workflows that transform how services are delivered across customer and product journeys. This role aligns people, technology, and workflows to drive measurable performance and improve the end‑to‑end customer experience.
Location: Headquarters in Birmingham; the role offers mostly remote work with a monthly visit to the team.
What You Will Do
* Support the design of AI‑powered service workflows that improve customer experience through automation, AI agents, and clear human decision points.
* Assist and deliver the mapping and redesigning of service journeys, identifying delays, handoffs, and areas for human‑plus‑AI coordination or automation.
* Work alongside stakeholders to explore how AI can enhance human roles, supporting efforts to define where to automate, augment, or enable service action.
* Contribute to workflow builds and validation in partnership with Product, Technology, and Operations teams, ensuring alignment with business needs.
* Ensure workflows are purpose‑built and outcome‑driven, linking design to specific improvements such as faster resolution or higher satisfaction.
* Apply standard workflow models and templates, incorporating global patterns and practices provided by senior architects or protocol leads.
* Support measurement and optimisation efforts, using performance data to monitor adoption, effectiveness, and user experience.
* Collaborate with the Workflow Delivery Lead, contributing to communication, deployment, and user engagement around new workflows.
* Support the development of workflow capability maps, documenting key systems, processes, and roles needed to deliver and sustain workflows.
* Engage with internal stakeholders and customers, capturing feedback and examples to showcase success and inform future improvements.
What You Will Have
* Foundational experience in service design or process mapping, ideally within tech‑enabled or AI‑supported environments.
* Hands‑on experience contributing to workflow or process builds that integrate tools such as automation engines, chatbots, or co‑pilots into service journeys.
* Understanding of service operations and how to help redesign workflows that improve speed, quality, and customer experience.
* Comfort working in cross‑functional teams, supporting collaboration between frontline users, architects, and service owners.
* Basic familiarity with workflow or orchestration platforms and emerging AI‑enablement tools (e.g., GPT‑based assistants, RPA tools) is beneficial.
* Driven by outcomes, seeking to reduce friction, simplify steps, and eliminate duplication where possible.
* Open to new thinking and willing to challenge the status quo, learning how to spot smarter, simpler ways to improve services.
* Works with an AI‑empowered mindset, contributing to systems where automation takes care of the routine and people focus where they add the most value.
What We Do For You
Wellbeing that means something
* 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day each year
* Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
* Robust sick pay up to 13 weeks full pay + 13 weeks half pay
* 24/7 Employee Assistance Programme for confidential support
* Private medical insurance for everyone, no medical‑history exclusions
Financial Benefits That Have Your Back
* Performance‑based rewards tailored to your role, from company‑wide bonuses to OTE and commission structures
* Income protection: up to 75% salary for 5 years if you ever need it
Grow your career with us
* SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library
* Access to external training and apprenticeships
Making a Difference
* MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
* Pennies from Heaven: donate the pennies from your paycheck to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
* ULEV car scheme with 1,000+ models
* Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Who We Are
At OneAdvanced, we are at the forefront of delivering sector‑focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com.
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